Last updated: November 12, 2026
Thank you for shopping at Cryptic Lore. Because all of our products are digital books delivered instantly after purchase, our refund policy works a little differently from physical stores.
Digital Products
Once a download link has been issued, the product cannot be “returned”. For this reason, all sales are generally final.
When We Do Offer a Refund
- The file is corrupted, incomplete or cannot be opened, and we are unable to provide a working replacement.
- You were charged twice for the same order.
- You did not receive your download link and our support team cannot resolve the issue.
How to Request Help
Email us at crypticlorehq@gmail.com within 14 days of your purchase. Please include your order number and a short description of the problem. We usually respond within 24 hours.
Refund Processing
Approved refunds are issued to the original payment method. Depending on your bank or payment provider, it may take 5–10 business days for the funds to appear.